Transferring Calls in Spanish

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Anonymous  #1772  Fri, 18 Nov 05 09:01 PM

Let's say you work at a call center and a spanish speaking customer comes through to your line.  How do you say, "I will transfer you to to the spanish speaking help desk." or something like that, to let the spanish speaking customer know that I are not just transferring them blindly - but transferring to a a person that can help them in spanish.  Any help would be appreciated I feel bad transferring someone without telling them where I am transferrring them to.  Thanks in advance.

  
Sextus  #1779  Sat, 19 Nov 05 12:09 AM

I suppose you may say something like this: "Espere un momento, por favor (hold on a moment, please). Lo voy a transferir al sector de ayuda en español". I think this may work.

Cheers,

Sextus

  
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AIXA  #1959  Wed, 30 Nov 05 01:14 AM
un momento, por favor, le paso con una persona / operador que le atenderá en español 
  
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